IB Roof Systems Return Policy

1. Please contact IB Roof Systems' customer service department to discuss any returns prior to returning products to IB Roof Systems.
2. IB Roof Systems does not accept returns on products delivered over 90 days.
3. Prior to a credit being issued, all products will be inspected by the IB Roof System's Quality Assurance Manager, or an inspector. This may affect credit issued.
4. Product is credited to the billing account only. No refund checks will be issued. Third party accounts will not be credited.

Restock / Freight Fees

1. In situations where the wrong product was ordered, the wrong quantity was ordered or project changes, the customer will be responsible for: a) Freight out (If IB Roof Systems paid) b) Return freight c) Restocking fee of 15%
2. The customer, upon receiving an approval, is responsible for arranging prepaid freight to Eugene, OR or Dallas, TX. We would request 24 hours notice before delivery.

Special Orders

1. Products such as scupper, special flashing, special metal, insulation adhesive, and special run items are considered "special orders." There are no returns on "special orders."

IB Roof Systems Responsibility

1. IB Roof Systems will accept returns and responsibility on any product due to an: a) Error in order entry b) Error in order processing c) Order released before ship date d) Product arrived damaged e) Other circumstances
2. When IB Roof Systems is paying freight on a return we will arrange for trucking.
3. There will be no return on the following products: a) Special order cones, scupper and metal b) Insulation c) Insulation adhesive (due to short shelf life) d) Taper systems e) Cricket systems

Download IB Return Policy (PDF 13kb)

The free Adobe Acrobat Reader is required to view PDF files. Click the link below to download.